Terms & conditions

Last updated 29 July 2026. These terms apply between you and Airport Parking Service, .

1. Your booking

A booking is made when you complete payment and we send you a confirmation email containing a booking reference. Until that email is sent, no contract exists between us.

You are responsible for the accuracy of the details you give us — particularly your registration, your flight numbers and your contact number. We rely on them to have the right car in the right place at the right time.

Bookings can be made for stays of up to 90 days online. For longer, please call us.

2. Prices and payment

The price quoted at the time of booking is the price you pay. It includes VAT, all transfers, and all parking charges for the dates booked. There is no card fee.

Payment is taken in full at the time of booking, through Stripe. We do not see, handle or store your card details at any point.

If you return later than the booked pick-up date, additional days are charged at the daily rate on your booking, payable when you collect the vehicle.

3. Cancellations and changes

You may cancel free of charge up to 24 hours before your booked drop-off time. We will refund you in full to the card you paid with, usually within five working days.

Cancellations inside 24 hours cannot normally be refunded, because a driver or a bay has already been committed. Contact us anyway — where we can help, we will.

There is no charge for changing your dates. If the new dates cost more, the difference is payable; if they cost less, we refund the difference. Changes are subject to availability.

To cancel or change, call or email us quoting your booking reference.

4. Arriving and collecting

Please arrive at the time stated on your booking. If you are running late, telephone us — we will almost always accommodate you, but we cannot if we do not know.

For Meet & Greet, a vehicle must be presented by a person authorised to hand it over, with valid keys. For Park & Ride and our self-park options, you retain your keys throughout.

On collection, we may ask to see identification and your booking reference before releasing a vehicle. This protects you.

5. Your vehicle

You confirm that the vehicle is roadworthy, taxed, insured and holds a valid MOT where required, and that you are entitled to leave it with us.

The vehicle's condition is recorded and photographed at handover and again on return. Any damage claim must be raised with us before the vehicle leaves our site — we cannot fairly investigate damage reported afterwards.

Where we drive your vehicle, it is driven only between the airport and our compound by our own insured staff, and the mileage is recorded at both ends.

Please remove valuables. We do not accept liability for money, documents, electronic equipment or other items left in a vehicle.

6. Our liability

We take reasonable care of your vehicle while it is with us, and we hold insurance appropriate to that. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

We are not liable for losses that were not foreseeable, for missed flights where you arrived later than the time you booked, or for delays caused by traffic, weather or events outside our reasonable control.

7. Uncollected vehicles

If a vehicle remains uncollected for more than 14 days after the booked pick-up date and we have been unable to reach you, storage charges at the standard daily rate continue to apply, and we may take steps to recover those charges.

8. Complaints

Tell us. Call or email with your booking reference and we will look into it properly. We would far rather hear about a problem directly than read about it in a review.

9. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here affects your statutory rights as a consumer.

We may update these terms. The version that applies to your booking is the one published when the booking was made.

10. Contact

Airport Parking Service