From your driveway
to the departure gate.
No surprises, no small print you find out about at the barrier. Here is the whole thing, step by step.
Two ways to hand over
Pick the one that
suits your morning.
The difference is where you meet us. After that, your car gets exactly the same treatment whichever you chose.
You never leave the terminal.
-
01
Book and pay online
Your confirmation arrives immediately with the exact terminal and bay where the driver will be waiting.
-
02
Text us when you set off
So we know you are on your way. If the motorway lets you down, ring us — it is not a problem, we would just rather know.
-
03
Drive to Departures
A uniformed driver meets you at the bay. We walk round the car with you, note its condition, photograph it, and take the keys. Two or three minutes.
-
04
You walk into the terminal
That is you done. Your car is driven the 8 minutes to our compound and parked.
-
05
Call as you clear passport control
Your car meets you at Arrivals. No shuttle, no waiting for a bus in the rain with a tired toddler and a suitcase.
You keep the keys.
-
01
Book and pay online
Your confirmation has the compound address and a postcode for your satnav.
-
02
Drive to the compound
About 8 minutes from the terminals. The barrier reads your plate and lets you in.
-
03
Park in a numbered bay
Keep your keys. Note the bay number — it is on the sign in front of you and it saves five minutes on the way back.
-
04
Step onto the shuttle
Every 15 minutes, around the clock. The driver helps with the cases and drops you at your terminal door.
-
05
Ring us when you land
The shuttle collects you from the marked pick-up point and takes you back to your car.
The bit nobody explains:
where your car actually goes.
How your car is looked after
Who drives your car
Only our own staff. Every driver holds a full UK licence, is DBS checked, and is named on our motor trade road risk insurance. No agency drivers, no subcontractors.
How far it is driven
Between your terminal and our compound, and nowhere else — roughly 8 minutes each way. Mileage is recorded at handover and again on return, and it appears on your paperwork.
What we are insured for
Fully insured while your vehicle is in our care. Ask us for the certificate at any time — we would rather you did.
The transfer
Every 15 minutes.
Day and night.
A 4am departure and a 1am delayed arrival are both perfectly normal here. The shuttle runs around the clock, every day of the year, and there is no surcharge for an unsociable hour.
- Around 8 minutes to any terminal
- Driver helps with luggage, both ways
- Wheelchair accessible — tell us when you book
- Child seats available on request, at no charge
- We track your inbound flight, so a delay costs you nothing
When plans change
Because they do.
Your flight is delayed
We are tracking it, so we already know. There is no extra charge for a late arrival caused by your airline. If it slips past midnight into another day, give us a ring so we can plan around it.
You need to cancel
Free up to 24 hours before your drop-off, refunded in full to the card you paid with. Call or email with your reference.
Your dates move
No charge for changing them. If the new dates cost more we take the difference; if they cost less we refund it. Tell us as early as you can.
You come back in a different car
It happens. Let us know before you travel if you can, or as soon as you know if you cannot. We can almost always sort it — but not at the barrier.
That's the whole process.
Shall we?
Check prices for your dates — it takes about a minute.